Comments on: Chase Getting Rid of WAMU Customers?

By: Paul E

Paul E — Sun, 27 Sep 2009 04:56:13 +0000

Chase is putting customer personal accounts into business accounts. Why?

I had a personal CD and Chase put it under a business account and told me that this was the only way it could be done. Something is reeeally wrong with this picture. Why?

By: Latrisa

Latrisa — Mon, 31 Aug 2009 16:24:15 +0000

I ABSOLUTELY HATE CHASE!! I WAS VERY HAPPY WITH MY WAMU ACCOUNT..I HAVE BEEN FORCED TO TAKE MY MONEY ELSEWHERE. THEY SAY THAT CHASE IS BETTER THAN WAMU…HUH..LIE.

By: Wolfe18

Wolfe18 — Tue, 23 Jun 2009 02:29:59 +0000

I went to Wamu because of their Customer Service and Human Touch… Chase is the complete opposite. Why they even bother having a customer service for the life of me I don’t know!!! A computer can tell me with more efficiency to pay my fee’s shut up and were not going to listen to you anyway. It also saves me the indignities of having someone tell me “I’m sorry for the misunderstanding, but theirs nothing we can do about this”… and it was their fault!!! Their sending me a chase bill for a Washington Mutual Credit card. My wife thought it was Junk Mail!!! and best yet with my credit score at 767 they decided to reduce my credit line to just above what I owed!!! and raise my interest rate from 12% to 17.9%. I taught them… I know how banks work… I took all my money out of their banks. and as soon as I get my 7% credit card from Astoria Federal… their complete history!!!

By: Koby

Koby — Wed, 17 Jun 2009 16:48:05 +0000

My wife and I were very happy with Wamu for several years. We don’t have a lot of assets so our relationship with our bank is fairly simple. At the worst, we only make mistakes with our free checking account about once a year, if that.

We raised our eyebrows at the Chase buyout but were willing to give it a chance. It has been a month or so now that we’ve been using the Chase online services to do our banking and have noticed a lot of little changes that weren’t really made clear.

Firstly, when it was Wamu I was always a little comforted by the account facts section that stated we had a free overdraft. I can think of once that we have actually used it, but I’ve always liked seeing it there. It made me feel valued. I can find no mention whatsoever of that feature now on the Chase site.

Also I notice that debits don’t post immediately to the pending balance, whereas with Wamu they never failed to show up the moment they were made.

I have no interest in speaking with Chase about these, compared to other’s complaints, small problems with the buyout. But I thought it interesting to mention that Chase is making no real effort to retain ANY customer, regardless of income or holdings.

This will be our last month with Chase.

By: Lori

Lori — Tue, 16 Jun 2009 02:02:10 +0000

I loved WAMU before the takeover by Chase! Best bank I ever banked with. 3 years and no complaints whatsoever. VERY good bankers at my local branch: friendly, fast, intelligent, problem solvers…everything you could want in a banker. And then in April, Chase suddenly and without good cause canceled my business line of credit. We have very good credit (business and personal), decent deposits for a small family business (over $350K a year), responsible use of our line of credit (1x in 2 years; repaid quickly). I guess I should consider myself somewhat lucky… my 2 credit cards from them are relatively untouched… my WAMU card went from 9.99% to 10.24% (at the takeover) and my Chase card had it’s limit raised in January and still remains the same decent rate of 8.99%… so far. I want to switch my bank accounts to a smaller, local bank that will give my business a new line of credit, but I’m afraid if I do, Chase will retaliate with my credit card rates/limits. Grrrrrr.